Who controls your information
Vault Portgrid is the data controller for information described here. Privacy questions and rights requests may be sent to contact@vaultportgrid.world or delivered to our Cebu City office listed on the Contact page.
Information we collect
When you enquire, we may receive your name, email, optional preferred date, selected training, and message. A confirmed booking may require a phone number, billing record, payment confirmation, attendance details, and reasonable accessibility requests. Training notes may include redacted chart examples you voluntarily provide. Please do not send brokerage credentials, government identifiers, full account statements, or sensitive financial details.
Limited technical logs such as IP address, browser type, requested page, and time may be recorded by our hosting provider for security and delivery. Cookie choices are stored in your own browser.
Why we use it
We process data to answer a request, assess session fit, perform a booking agreement, issue records, deliver materials, handle refunds, prevent abuse, and comply with Philippine tax or accounting duties. Where consent is the proper basis—for example, optional analytics or a future mailing list—you may withdraw it without affecting earlier lawful use.
We do not sell personal information or use training enquiries for automated credit or investment decisions.
Sharing and international transfers
Information may be handled by carefully selected hosting, email, video-call, file-storage, and accounting providers only as needed for their service. Some providers or public image hosts may process technical data outside the Philippines. Where an international transfer occurs, we use contractual safeguards and assess the provider’s security in line with the Philippine Data Privacy Act and applicable National Privacy Commission guidance.
We may disclose information when lawfully required, to protect participants, or during a legitimate business reorganisation with confidentiality protections.
Retention and security
Unsuccessful enquiries are normally deleted or anonymised after 12 months. Booking, invoice, and tax records are retained for the period Philippine law requires, generally up to 10 years where applicable. Submitted training charts are normally removed 90 days after the session unless a participant asks us to retain them for a scheduled follow-up.
We use access controls, limited staff permissions, reputable service providers, and reasonable deletion procedures. No internet transmission is completely secure, so sensitive account access information should never be sent.
Your rights
Subject to legal limits, you may ask to be informed, access or correct your data, object to or restrict processing, withdraw consent, request erasure, or receive portable information where applicable. You may also claim compensation for proven unlawful processing and lodge a complaint with the National Privacy Commission of the Philippines.
We may verify identity proportionately before responding. Requests are handled within the period required by law, and we will explain any lawful refusal.
Children, external links, and updates
The site is not directed to children and we do not knowingly collect their enquiry data without guardian involvement. External sites follow their own privacy terms. Material changes to this notice will appear here with a revised effective date.
Read our Cookie Notice for browser storage details.